SayPro Responsibilities: Provide customer service to parents and guardians, answering questions related to the camp’s schedule, facilities, and safety protocols.

SayPro Responsibilities

Objective:
To ensure a seamless registration experience and provide high-quality support to participants and their families throughout the SayPro Monthly Soccer Camps process.

Detailed Responsibilities:

1. Prompt and Professional Inquiry Response
   • Respond to all registration inquiries via phone, email, or in person promptly and courteously.
   • Uphold SayPro’s standards of professionalism and clarity in every interaction.
2. Detailed Information Provision
   • Clearly communicate key information about the camp, including:
     • Daily and weekly schedule
     • Training objectives and age group breakdowns
     • Camp dates, locations, and duration
     • What participants should bring each day
3. Pricing Transparency
   • Provide detailed and transparent information regarding:
     • Registration and participation fees
     • Optional services (e.g., meals, transport, gear)
     • Discounts or promotions
4. Documentation Guidance
   • Assist families in understanding and completing all required documents, including:
     • Registration forms
     • Medical consent and clearance
     • Emergency contact details
     • Waivers and legal releases
5. Registration Tracking and Form Accuracy
   • Maintain an up-to-date registration database to:
     • Track participant enrollment
     • Verify the accuracy and completeness of submitted forms
     • Follow up on any missing or incorrect documentation
   • Ensure all data is handled securely and confidentially.
6. Customer Service to Parents and Guardians
   • Serve as the primary point of contact for parents and guardians.
   • Provide clear, friendly, and helpful answers to questions related to:
     • Camp schedule and daily routines
     • Facilities and amenities (e.g., restrooms, fields, security arrangements)
     • Health and safety protocols, including first aid procedures and emergency response
     • Drop-off and pick-up procedures
   • Address concerns and special requests professionally and escalate to the SayPro Advice Desk Officer (SCDR) when necessary.
7. Collaboration and Communication
   • Work closely with the SayPro Advice Desk Officer (SCDR) and the SayPro Development Royalty to ensure smooth coordination of camp operations and communication.
   • Share relevant updates and feedback from families to improve camp delivery and participant satisfaction.